Loona.ai for hospitality chains

Work with guests of all your brands in one system

A shared guest database, loyalty and communications, with the differences between locations and concepts in mind.

A food hall with several restaurant concepts Users and roles in CRM: permissions for the analytics, triggers and webhook sections
Find the right configuration for your chain

We'll choose the configuration and the first stage of implementation.

A shared guest database with the permissions you set

Bring visits, purchases, bookings and conversations together in CRM. Set up access for the management company and venue teams.

A general manager with a tablet at the hostess stand while the venue team gets the dining room ready

Keep what makes each brand special

Set up the Loyalty Program and offers for the audience of each concept.

We'll agree on shared and brand-specific rules during planning.

Dishes from different concepts on one table: ramen, pizza and a burger

Test the first stage before you expand

  1. We'll choose a goal and the locations for the first launch
  2. We'll set the metrics, project leads and readiness criteria
  3. After setup and training, we'll review the results and prepare the next stage

Compare results across locations

Look at revenue, purchase frequency and average check with each location's format and operating period in mind.

We'll agree on report breakdowns and calculation rules before launch.

Loona Enterprise

A custom setup, complex integrations and special support terms - for projects with extra requirements.

Learn more about Loona Enterprise

Questions from chain managers

Can we start with only some of our locations?

Yes. We'll agree on the first stage and the terms for adding more locations later.

Do all brands have to use the same program mechanics?

No. We can agree on shared rules and separate rules for each concept.

What if we use different POS systems?

We'll check data exchange with each system and suggest how to connect everything.

How is the price calculated?

Platform plans start from ₽5,825/mo. For a chain, we'll prepare a custom quote based on the number of venues and brands, products, integrations, implementation and ongoing support.

Let's discuss your structure

Tell us about your brands and locations. We'll suggest a configuration and a plan for the first stage.