Loona.ai for delivery

Invite guests to order again

Use purchase history, the loyalty program and personalized messages from Loona.ai to get repeat orders.

A courier hands an order to a guest at the apartment door Choosing the trigger for a marketing automation: “X” days without purchases
Find the right automations for delivery

We'll find the right automations based on the guest data you have.

Choose a reason to order again

  • After the first purchase

    Give guests a reason for their next order.

  • Based on preferences

    Choose an offer based on purchase history.

  • After a break

    Stay top of mind with guests who haven't ordered in a while.

  • For a personal occasion

    Send greetings and an offer if you have the data and the guest's consent.

Delivered dishes being unpacked on a kitchen table

Connect data, offers and reviews

Choose the audience in CRM, the rules in the Loyalty Program and when to send in a marketing automation.

To chat with guests in a messaging app, add a Telegram or MAX bot.

Collect feedback after delivery and send issues to the staff member in charge.

A guest with a phone next to a delivery bag
Explore Marketing AutomationLearn more about the Loyalty Program

Focus on repeat purchases and the economics

Compare order frequency, average check and revenue with the cost of the offer.

Keep in mind changes to the menu, prices and sales channels.

Connecting to the way you take orders

  1. We'll check data access and integrations
  2. We'll set up the first automation
  3. We'll train your team

Pricing

CRM and the Loyalty Program for delivery come in the Start plan from ₽5,825/mo. We'll prepare a custom quote based on the number of venues, order-taking systems, the products you need, communications and implementation.

All plansGet a quote for delivery

Questions about delivery

Will we get the contact details of all guests who order through delivery platforms?

It depends on the delivery platform's terms. You can only use data that your business has access to.

Is this a courier management system?

No. Loona.ai works with the guest database, loyalty program, communications and analytics.

Can we start with our own guest database?

Yes. We'll check the data and communication channels, then choose an automation.

Can we combine a restaurant and delivery?

We'll check the data sources and whether guest history can be combined.

We'll find the right repeat-order automations

Tell us how you take orders and what data you already use.

Or contact us directly:
+7 903 168-18-32loona-soft@loona.ai