How to remove access to the guest database when an employee leaves
What to check in the CRM and work channels when a restaurant employee leaves: personal access, shared logins, open inquiries and handing the work over to a coworker.
Loona.ai Blog
Practical tips on guests and revenue
Articles about guests, marketing and revenue for hospitality owners, managers and teams.
Topics
- Guests and repeat visitsCRM, segments, loyalty programs and reasons to return.
- Bookings and serviceGuest inquiries, taking bookings and feedback.
- Communications and marketingEvents, offers and working with your audience.
- Analytics and economicsMetrics, comparing results and the cost of program mechanics.
- Implementation and integrationsPreparing data, setting up processes and teamwork.
- Company and eventsLoona.ai news and stories about projects.
All articles
How to run a stop list in a restaurant: kitchen, record and dining room
How to keep a manual stop list in a restaurant: split the roles of the kitchen and the dining room, keep one current record, confirm that changes reach everyone, and bring the dish back to the menu.
Booking show-up rate: how to count visits, cancellations and no-shows
How to check the outcomes of past bookings: choose the visit dates and the base for the calculation, count reschedules, separate no-shows from unknown outcomes and compare periods.
How to prepare information for a restaurant's AI Hostess
What restaurant details to collect for the AI Hostess: addresses, hours, menu and terms. How to agree on updates and check the answers to guest questions.
Earning and redeeming points: what to check before launch
How to check with your team how points are earned and redeemed and one key limit of your points program. Then write down any mismatches and choose the next step before launch.
Review after a visit: from issue to solution
How to ask a guest for a review after a visit in a neutral way, respond to an issue and check that the service got better. Sample messages and how the restaurant team works.
When to invite a guest who comes less often
How to compare a pause with a guest's usual rhythm, check their purchase history and choose a good reason to invite them back to the restaurant. A sample message and how to measure the result.
How to check the result of a restaurant campaign
How to set up a test of one campaign: keep a group without the message, compare visits over the same period and see when there is not enough data for a conclusion.
A single guest profile: data and duplicate checks
What data a restaurant needs in a guest profile: sources, consent and duplicate checks. How to prepare your database for CRM without mixing up guests, cards and purchases.
Restaurant bar automation and profit control across the bar menu
Restaurant bar automation should cover several tasks at once: fast service, accurate accounting, food cost control and a link to CRM.
Coffee shop automation for high guest traffic, with control over your metrics
Automating a coffee shop is different from automating a classic restaurant. In a coffee shop, speed matters most
How to choose restaurant management software that fits your venue's format
Restaurant management software is not just a set of features. It is the way you run the business. Your venue's format sets the priorities, but the basic rules are the same for all
Restaurant management software as a tool for higher profit and process control
Restaurant management software is a system that brings together accounting, marketing and analytics. It lets you see your real profit and control food cost.
Nothing found. Try another search or pick a topic.
We'll pick products tailored to your needs
Tell us what you want to improve in your guest engagement.
Loona.ai plans start from ₽5,825/mo. If you plan to start, we'll calculate the cost for your needs, the number of venues, the modules and implementation.
Or contact us directly:
Thank you!
We'll be in touch to discuss it.