Reviews & Reputation for restaurants and hospitality chains
Find out what guests want to tell you
Collect feedback, spot problems and organize how your team responds.
We'll show you how to manage feedback from your guests.
From review to decision
- 01
Collect feedback
Choose when to ask, the channel and the questions.
- 02
Understand what happened
Check the details and your past conversations with the guest.
- 03
Reply to the guest
Assign a staff member and decide what they can offer.
- 04
Improve your service
Go over repeat issues with your team.
Let guests leave a public review
Invite all guests to share their experience on the review platform you choose, whatever rating they give.
We'll agree on the available platforms and integrations before launch.
Connect CRM to see the guest's history with you when you look into a review.
We'll set up the process for your venue
- We'll set up feedback collection
- We'll agree on how to respond
- We'll train your staff
Reviews & Reputation pricing
Reviews & Reputation is available in Business from ₽20,825/mo. We'll prepare a quote based on the number of venues, the platforms you choose, integrations and implementation.
Questions about reputation
Can you guarantee a higher rating?
No. The rating depends on your guests' experience and the platform's rules.
Will Loona.ai reply to reviews automatically?
We'll check for each platform whether automatic replies are possible.
Can we ask only happy guests for a review?
Use the same neutral invitation for all guests.
What should we do with a difficult complaint?
Before launch, we'll decide how to handle such cases and who is in charge.
Which metrics should we track?
The number of responses, repeat topics and how fast you respond. We'll agree on how to measure them for your process.
See how to handle reviews
Tell us where guests leave reviews and who replies to them now.
Thank you!
We got your request. We'll be in touch to discuss it.