Loona.ai for coffee shops

Make the next coffee a reason to come back to you

Loona.ai loyalty and personalized offers help you get a second purchase and build the habit of coming back.

A barista makes latte art in a coffee shop Loyalty card in the bot: card number, discount, balance and total purchases
Find the right solution for your coffee shop

We'll find the right program mechanics based on purchase frequency and average check.

Choose a goal for your first automation

  • A barista hands a guest a coffee to go

    Second purchase

    Give guests a reason to return after their first visit.

  • A regular guest with their own mug at the counter

    Regular visits

    Choose the right perks for regular guests.

  • A guest opens the coffee shop door

    Coming back after a break

    Stay top of mind with guests who now come in less often.

Check the numbers before launch

Agree on the points rules, the reward budget and the period for measuring results.

Look at purchase frequency, average check and revenue, taking the program's costs into account.

Products for the program mechanics you choose

The Loyalty Program sets the rules, CRM helps you choose the audience, and Marketing Automation helps you send the message. A bot in Telegram or MAX links the program to a messaging app.

Analytics shows purchases, visit frequency and how guests use their points.

A guest with a phone at a table with a cappuccino
Explore Loyalty ProgramExplore Chatbot

Implementation that fits how your location works

  1. We'll check your POS system
  2. We'll set up the program mechanics
  3. We'll train your staff to explain it to guests

For several locations, we'll agree on shared and location-specific rules.

Pricing

CRM and the Loyalty Program for coffee shops come in the Start plan from ₽5,825/mo. We'll prepare a custom quote for your program. It will cover the number of locations, the products, POS system setup and implementation.

All plansGet a quote for your coffee shop

Questions from coffee shop owners

Do I need a big guest database to start?

No. You can start by collecting data and setting up a second-purchase automation.

Do I have to offer “every Nth drink free”?

No. We'll choose program mechanics that fit your coffee shop's economics and check that they are available.

Can we keep our current program?

We'll review its rules and data, then discuss connecting it or switching over.

How do I know an offer helps bring guests back?

Compare the purchases of the chosen audience over comparable periods. Keep in mind prices, the season and other promotions.

Let's find a reason for the next purchase

Tell us about your coffee shop and your current loyalty program.

Or contact us directly:
+7 903 168-18-32loona-soft@loona.ai