Chatbot for restaurants and hospitality chains

Stay in touch with guests in Telegram and MAX

Loyalty, personalized offers and feedback in the messaging app your guests already use.

See a bot demo

We'll show a bot tailored to your needs.

Loona.ai bot in Telegram: loyalty card and menu, the offer “free dessert with your order” and the “Leave a review” rating screen

What guests can do in the bot

  • Loyalty

    Give guests access to your loyalty program in a messaging app.

  • Offers

    Choose messages based on purchase history and preferences.

  • Feedback

    Ask guests to share their impressions.

  • Service

    Add actions that are easy for guests to do in the bot.

Creating a chatbot in the admin portal: choosing the app, Telegram or MAX

We'll show you the features of Telegram and MAX before setup.

Connect your data and guest assistance

  • CRM helps you choose the audience, loyalty sets the terms of the offer, and marketing picks the time to send it.

    Explore CRM

  • To answer questions and help with bookings, add AI Hostess. It helps guests on social media, in messaging apps and by phone.

    Learn more about AI Hostess

We'll start with one simple automation

  1. We'll choose the channel and automations
  2. We'll agree on the texts
  3. We'll set up integrations
  4. We'll train a staff member

Chatbot pricing

Telegram / MAX Chatbot is part of Standard, from ₽8,900/mo when billed monthly. We'll prepare a quote for your automations, based on channels, the number of venues, integrations and bot setup.

All plansGet a quote for the chatbot

Questions about the bot

Do we need to connect Telegram and MAX at the same time?

No. You can start with one messaging app.

Does every bot use AI?

No. The bot runs the automations you set up. AI Hostess handles open conversations with guests.

Can we use our current bot?

We'll review your bot and the options to connect it or switch to a new one.

How often should we send offers?

It depends on the reason and the audience. We'll agree on how often to send, based on guests' marketing consent and the channel's rules.

Who prepares the content?

Before launch, we'll agree who writes and updates the texts: your team or ours.

We'll show how the bot handles your task

Choose a task for the demo: loyalty, offers or feedback.

Or contact us directly:
+7 903 168-18-32loona-soft@loona.ai