Restaurants
Restaurants
DUNE
+112%Purchase frequency growth
CRM for restaurants and cafes to grow revenue
One system that gets the most profit from every guest
Trusted by leading brands
Loona.ai in numbers
1000+Projects completed
10+Years of experience
2MGuests in our systemGuests in the system
50+Ready-made solutions
Every concept has
its own growth formula
We build a Loona.ai configuration that fits your venue's economics, based on results from real projects
Fast food
Fast food
Lisa Prishla
×3Guest LTV growth
Restaurants
Restaurants
Cheeseria
×2.55Average check growth
Bars
Bars
TULUM
+96%Average check growth
Restaurants
Restaurants
PEPE NERO
×2.8Guest LTV growth
Hotels & resorts
Resorts
Okhta Park
+161%Guest LTV growth
Bars
Bars
Profsoyuz
+41%Average check growth
Restaurants
Restaurants
Voskhod, Druzhba, Margarita, Pochemu Khleb, Friends, Luna
×2Average check growth
Bars
Bars
BECKMAN&CO
+46%Purchase frequency growth
Restaurants
Restaurants
Sempre
+55Average check growth
Coffee shopsZarya
Coffee shops
Zarya
×2.7Guest LTV growth
Restaurants
MaracanaConnect Coffee
MaracanaConnect CoffeeRestaurants
Umami, Maracana, Connect Coffee
×20Guest database growth
Coffee shops
Coffee shops
Mitti
+37%Guest LTV growth
Bars
Bars
Zionist, Mitzva, Decadence, The Bix
+54%Guest LTV growth
Retail
Retail
GOMAN GROUP / VAG MARKET
+115%Average check growth
Coffee shops
Coffee shops
VECHES
×6Guest database growth
Coffee shopsCampus Cafe
Coffee shops
Campus Cafe
×4Guest database growth
Coffee shops
Coffee shops
PINCH
+326%Guest database growth
Coffee shops
Coffee shops
FISHBAZAAR
+237%Guest database growth
Restaurants
Restaurants
DFF
×4.5Guest database growth
Coffee shops
Coffee shops
Ryba Mechty Bistro
+213%Guest database growth
Coffee shopsMASAVI
Coffee shops
MASAVI
+90%Guest database growth
Restaurants
Restaurants
RUSALKA
+285%Guest database growth
Restaurants
Restaurants
RASSOLNIKOFF and Fatto a mano
×30Guest database growth
Restaurants
Restaurants
Diky Ulov
×4Guest database growth
1–12 of 25
Why choose Loona.ai?
Real reviews on CRM Index
+17% bigger checks
Evgeny Surinrestaurateur
restaurant · Ivanovo
We stopped giving discounts to everyone and started to reward the guests who really bring profit. Triggers for birthdays and for long absences brought back 15% of the audience we thought we had lost.
The problem
More than 70% of guests do not come back after their first visit
“Working with your guest database is the key to growing revenue and scaling a restaurant business.”
Vladimir UzunyanFounder of Loona.aiGuest journey
Working with guests at every stage
01 /04
01 / 04
Acquisition
AI Hostess answers right away, 24/7 - and helps guests choose a time to visit
02 / 04
Booking
The system records the booking, confirms it and sends a reminder - fewer no-shows
03 / 04
Visit
Visit history, average check and guest preferences - your staff see them before the guest says a word
04 / 04
More visits
Automations in the Telegram bot: points, a review, a personal reason to return
Products
Loona.ai modules: 8 key products
Ready-made configurations for different concepts and business goals
Know which guests bring you money. The CRM brings together visit history, purchases and guest behavior, and helps you work with your most valuable segments
Explore CRM
Every inquiry gets an answer - 24/7. AI Hostess answers guest questions, helps them choose a time to visit and records the booking in the booking system
Explore AI Hostess
More bookings. Fewer no-shows. Loona.ai records the booking, confirms it and automatically reminds the guest about the visit
Explore Online Booking
Turn a first visit into a repeat visit. Personalized offers and program mechanics give guests a reason to return more often
Explore Loyalty Program
Your direct channel to every guest. The bot in Telegram and MAX helps bring guests back, collect reviews and run personal automations
Explore Chatbot
Understand who and what brings you revenue. Loona.ai shows your most valuable guest segments and trends in your average check, visits and sales
Explore Analytics
Hear every guest. Loona.ai collects feedback after the visit, helps your team respond to problems and invites guests to leave a review on map services and review platforms
Explore Reviews & Reputation
Marketing works even when you don't start anything by hand. Loona.ai automatically brings guests back and sends them greetings and personal messages based on the triggers you set
Explore Marketing Automation
01
Loona.ai CRM
Know which guests bring you money. The CRM brings together visit history, purchases and guest behavior, and helps you work with your most valuable segments
Explore CRM
Integrations
Loona.ai fits into your existing systems
30+ready-made integrations
Open API and webhooks to connect almost any system
Implementation
Turnkey launch in two weeks with a guarantee
Setup, integrations, design, team training and ongoing support - we handle it
Get a quoteKickoff
Setting business goals and choosing the configuration
Setup and implementation
Integrations, design and automations - we handle it
Training and launch
Your team works in the system with confidence from day one
Optimization and scaling
Ongoing support, better metrics and new locations
Ongoing support
In every project, Loona.ai works as part of your team
We don't just set things up. We support the project until we reach the result we agreed on.
A dedicated implementation manager with incentives tied to the project results
Proven steps for switching from other CRM systems
Ready-made solutions for a fast launch 300+ designs and 50+ loyalty programs for different concepts
Support 7 days a week we handle requests the moment you contact us
The Loona.ai team
“My job as CEO is to create a place where strong people think freely, own the result and together make our clients more successful.”
Yulia PopovaChief Executive Officer
1–6 of 12
“The most expensive mistake a restaurant can make is to pay for every new guest and do nothing with the ones who have already come once.”
Vladimir · Founder of Loona.ai
“The best technology in a restaurant is the one the guest does not notice, but the business sees in its numbers every month.”
Gevorg · Chief Technology Officer
“Growth starts when strong ideas stop depending on individual people and become a system.”
Vlada · Chief Operating Officer
“If a new feature does not help you understand guests better, bring them back or earn more, we should ask why we are building it.”
Arina · Product Manager
“A good account manager knows the Loona.ai admin portal. A great one knows their client’s business.”
Anna · Account Manager
“A good integration connects systems. A good partnership connects opportunities.”
Yulia · Partner Programs
“We do not look for people we can give a task to. We look for people we can trust with the result.”
Karina · HR · Team Lead of Project Managers
“For me, service means the client does not have to figure out our product to get results from it.”
Maryam · Head of Client Services
“Sometimes a restaurant does not need more guests. It needs to learn not to lose the ones it already has.”
Alexey · Sales Manager
“Better than any product presentation is the moment when we find, together with the client, the money already sitting in their guest database.”
Yuri · Sales Manager
“Design for business is not decoration for a product. It is the number of seconds between ‘I want to do it’ and ‘done.’”
Valeria · Designer
“For the user, everything should be simple. We take on all the complexity of data, integrations and automation.”
Edgar · Back-end Developer
Pricing
Loona.ai is with you from your restaurant's opening to its global expansion
monthyear−15%
Start
The basics to grow sales
For a single location or a small business that wants to start working with its guest database and drive sales.
From, billed annually₽5,825/mo
- up to 3,000 guests in the database
- CRM for working with guests
- loyalty program
- SMS and push campaigns
- basic analytics
- standard support
Launching a digital loyalty program and your first win-back automations.
Request a demoStandardMost popular
Systematic revenue growth
For a business that wants to build a marketing system that grows revenue.
From, billed annually₽7,485/mo
- everything in Start+
- up to 10,000 guests in the database
- online booking
- chatbot
- SMS / push / chat communications
- advanced analytics
- priority support
AI Hostess as an add-on
Systematic work with guests and LTV growth.
Request a demoBusiness
Scaling your business
For chains that want to scale their business and manage the whole system from one place.
From, billed annually₽20,825/mo
- everything in Standard+
- unlimited guest database
- advanced communications
- full analytics
- dedicated account manager
- a separate chat for your staff
- review management
AI Hostess included
One system to manage the guest experience.
Request a demoEnterpriseTailored to your chain
Custom AI platform
For large chains and companies with heavy workloads and custom architecture.
PriceOn request
- everything in Business+
- custom architecture
- dedicated infrastructure
- SLA and priority access
- integrations tailored to your chain
Full AI infrastructure tailored to your business.
Discuss your projectFree demo with a Loona.ai expertFree assessment
Get your personal revenue growth plan
In every project, Loona.ai works as part of your team: an expert digs into your guest database and looks at repeat visits, the average check and the channels that bring guests back. After the review, you get a personal revenue growth plan with clear growth opportunities and recommendations for your restaurant.
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